top of page

RETURN & REFUND POLICY

​

Last updated: February 10, 2025

​

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

  2. Our return policy allows for a 7-day window from the date of item receipt to request a return. Kindly note that items cannot be returned after this period

  3. Return method is only in store

  4. Request your returns by emailing sales@waxbonbuildersshop.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the confirmation via email and the address of the closest warehouse where you can mail the product you would like to return.

  5. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

​

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

​

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately.

The amount of time for refund to be processed is within 14 days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

​

How long does delivery take?

Generally, all domestic shipments and deliveries are in transit for 1 to 3 days. If your order hasn’t arrived in the estimated delivery times, please contact our support team sales@waxbonbuildersshop.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

​

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

​

I've entered the wrong shipping address; can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

​

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Waxbon Builders Shop. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

​

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 0508598662

  • Email: sales@waxbonbuildersshop.com

  • Location: Adenta Oyarifa, Tipper Junction Near Special Ice Water Company, Adenta, Accra.

bottom of page